Welcome to Western Wardrobe Sales Store, where we deliver quality western wear as reliable as your favorite pair of boots. Below you’ll find all the details about our shipping and returns policy, crafted with the same care we put into our products.
Shipping Information
Order Processing Time
We’ll saddle up your order within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
- Standard Shipping ($12.95): Via DHL or FedEx – arrives in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS – arrives in 15-25 business days after dispatch
Note: We don’t ship to some Asian countries and remote areas – contact us if you’re unsure about your location.
Our Return & Exchange Guarantee
If your gear doesn’t fit right or meet your expectations, we’ll make it right quicker than a cowboy can tip his hat!
Return Policy Details
- Return Window: 15 days from delivery date
- Condition Requirements:
- Unworn and unused
- Original condition with all tags attached
- In original packaging
Non-Returnable Items
Due to their special nature, we can’t accept returns on:
- Custom belts & buckles (from our Men’s Belts & Buckles collection)
- Items marked “Final Sale”
- Products missing original tags or packaging
How to Return or Exchange
Step 1: Contact Our Posse
Email [email protected] within 15 days with:
- Your order number
- Item(s) for return/exchange
- Reason for return
- Whether you want refund or exchange
Sample Email:
Subject: Return Request for Order #12345
Howdy Western Wardrobe Team,
I’d like to request a return/exchange for my recent order (#12345).
Item(s) for return: Men’s Leather Jacket – Size L, Brown
Reason: Doesn’t fit as expected
Request: [Refund/Exchange to Size XL] Please let me know next steps.
Sincerely,
[Your Full Name]
Step 2: Wait for Approval
We’ll respond quicker than a prairie wind (usually within 24 hours) with return authorization and shipping instructions.
Step 3: Package & Ship
Pack items securely in original packaging with:
- Completed return form (we’ll email it)
- Copy of your invoice
Use a trackable method – we recommend the same carrier used for delivery (DHL, FedEx, or EMS).
Step 4: Receive Refund/Exchange
After we receive and inspect your return:
- Refunds: Processed in 3-5 business days to original payment
- Exchanges: Shipped within 1-2 business days after approval
Shipping Costs & Refund Details
- Return shipping: Customer’s responsibility (unless our error)
- Original shipping fees: Non-refundable
- Exchange shipping: We cover cost of sending new item
Refund Timelines
| Payment Method | Processing Time | How It Appears |
|---|---|---|
| Credit/Debit (Visa, MasterCard, JCB) | 3-5 business days | Credit to original card |
| PayPal | 3-5 business days | Refund to PayPal balance |
Damaged or Defective Items
If your western wear arrives damaged, contact us immediately at [email protected] with photos. We’ll send a replacement faster than a mustang runs, or issue a full refund including shipping costs.
International Returns
For partners outside the U.S.:
- Mark package as “Returned Goods” to avoid customs fees
- We can’t refund original customs/duties charges
- Return shipping costs are customer’s responsibility
Need Help, Partner?
Our customer service posse is ready to assist:
Email: [email protected]
Mail: Western Wardrobe Sales Store
Attn: Returns Department
1091 Bond Street, MIAMI, US 65344