At Western Wardrobe Sales Store, we stand behind our quality western wear like a cowboy stands by his trusty steed. If your purchase doesn’t fit right or meet your expectations, we’ll make it right faster than you can say “yeehaw!”

Our Return & Exchange Guarantee

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unused
  • In original condition with all tags attached
  • In original packaging

⚠️ Non-Returnable Items:

Due to the nature of these products, we cannot accept returns on:

  • Custom belts & buckles (made-to-order items from our Men’s Belts & Buckles collection)
  • Any items marked as “Final Sale”
  • Products without original tags or packaging

How to Initiate a Return or Exchange

Follow these steps smoother than breaking in a new pair of boots:

Step 1: Contact Our Posse

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template:

Subject: Return Request for Order #12345

Body:
Howdy Western Wardrobe Team,

I’d like to request a return/exchange for my recent order (#12345).

Item(s) for return: Men’s Leather Jacket – Size L, Brown
Reason: Doesn’t fit as expected
Request: [Refund/Exchange to Size XL]
Please let me know next steps.

Sincerely,
[Your Full Name]

Step 2: Wait for Approval & Instructions

We’ll respond faster than a jackrabbit, usually within 24 hours, with:

  • Return authorization
  • Shipping instructions
  • Return address

Step 3: Package & Ship Your Return

Pack your items securely in the original packaging and include:

  • Completed return form (we’ll email this to you)
  • Copy of your invoice

Ship using a trackable method – we recommend the same carrier used for delivery (DHL, FedEx, or EMS).

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 1-2 business days after approval

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error
  • Original shipping fees are non-refundable
  • For exchanges, we’ll cover the cost of shipping the new item to you

Refund Timeline

After we receive your return:

Payment Method Processing Time How It Appears
Credit/Debit (Visa, MasterCard, JCB) 3-5 business days Credit to original card
PayPal 3-5 business days Refund to PayPal balance

Damaged or Defective Items

If your western wear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement faster than you can rope a calf, or issue a full refund including shipping costs.

International Returns

For partners outside the U.S.:

  • Mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs/duties charges
  • Return shipping costs are the customer’s responsibility

Need Help, Partner?

Our customer service posse is ready to assist you with any questions about returns or exchanges. Reach us at:

Email: [email protected]
Mail: Western Wardrobe Sales Store
Attn: Returns Department
1091 Bond Street, MIAMI, US 65344